In case your Supershy package arrives damaged as a result of shipment, please save the shipping box, the Supershy items and email us as soon as possible at supershyllc@gmail.com to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing. 

Returns

We hope that you love your Supershy apparel as much as we do. However, if for any reason you wish to return any or all items within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that items must be returned unused and undamaged. Please arrange a return shipment using a carrier of your choice. We apologize – you must bear the return shipping costs, which are nonrefundable.

Return Conditions

To return your product(s), please follow these steps:

1. Before returning your item(s), please email us at supershyllc@gmail.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, item(s) you would like to return, name, phone number, email address and delivery address.

2. Our customer service team will reply with a Return Authorization Number (“RA Number”). Please note the RA Number on the original packing slip (i.e. the ‘Shipment List’ that was included with your order) as well as on the return shipping label that should be fastened on the exterior of the shipment box/envelope.

3. Place the item(s) you wish to return into a mailing envelope. Please include the ‘Shipment List’ noted with the RA Number, along with the item(s) that you are returning in the shipment box/envelope.

4. Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organize a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.

5. After we have received your returned item(s), we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.

In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us at supershyllc@gmail.com.